Refund Policy

1. Cancellations & Returns

We accept cancellation and refund requests within 7 days from the date of project confirmation or initial deposit payment, provided that production architectural work or coding has not yet been finalized.

To be eligible for a refund, the cancellation request must be submitted in writing via email or WhatsApp accompanied by your official invoice or payment receipt from harshapex.com.lk.

2. Refunds Assessment

Once we receive your cancellation request, our billing team will inspect the status of your project milestones. We will immediately notify you via email or phone regarding the approval or rejection of your refund.

If your refund is approved, we will initiate a refund to your original method of payment (via our payment gateway PayHere or direct bank transfer). Please note that any non-refundable payment gateway processing surcharges incurred during the initial transaction may be deducted from the total refund amount.

3. Exchanges & Service Adjustments

If you wish to exchange your purchased package for a different service tier (e.g., transitioning from the Starter One-Page package to the Growth 5-Page package or custom POS system), please contact our customer support team within 7 days of placing your order. We will provide you with options to reallocate your paid balance toward the revised project scope.

4. Non-Refundable Items & Costs

Certain types of expenses and services are exempt from refunds:

• Domain name registration fees (.com, .lk, .org, etc.) paid to external domain registries.
• Third-party cloud hosting fees, server provisioning costs, or SSL certificates already active.
• Custom digital code, databases, or completed websites already deployed to the client's live production environment.
• Third-party premium software licenses, API subscriptions, or SMS gateway top-ups.

5. Service Delivery & Handover

Because Harsh Apex delivers digital software and engineering services, delivery is conducted electronically via private staging URLs, secure cloud deployment, and source code repository transfer. In the unlikely event that a deliverable is technically defective or does not match agreed specifications, please contact us immediately for prompt resolution under our bug-fixing warranty.

6. Refund Processing Time

Refunds will be processed within 5 to 10 business days after we review and approve your cancellation. Please note that it may take additional time for the refunded amount to reflect on your credit/debit card account or bank statement depending on your card issuer or banking provider.

7. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact our customer support team. We are here to assist you and ensure your engagement with us is smooth and hassle-free: